Last updated: 25 July 2026
These Terms and Conditions apply when you order products from Aeros Pty Ltd through the Aeros website. Please read them before placing an order.
1. About Aeros
In these Terms:
- Aeros, we, us and our mean Aeros Pty Ltd (ABN 55 102 859 978).
- You and your mean the person or organisation placing the order.
- Website means the authorised Aeros website through which the order is placed.
- Products include Aeros shower cubicles, parts and accessories sold by us.
Aeros Pty Ltd
27 Trade Place
Coburg North VIC 3058
Australia
Telephone: (03) 9384 6776
Email: inquiry@aeros-showers.com.au
2. Agreement to these Terms
By submitting an order, you offer to purchase the products in your order under these Terms. You must also review any product information, delivery information and policies linked at checkout.
If you place an order for another person or organisation, you confirm that you are authorised to do so and that the recipient has received all information relevant to delivery, inspection, installation and use.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
3. Product information and suitability
We take reasonable care to describe products accurately. Images may show accessories, surrounding fittings or installation examples that are not included unless the product description expressly states they are included. Colours and finishes may appear differently because of lighting, photography and screen settings.
Before ordering, you are responsible for checking:
- The selected model, size, colour, configuration and quantity.
- The available installation space, access route and minimum required clearances.
- The plumbing, drainage, electrical and structural requirements relevant to installation.
- That the delivery address and site can safely receive the packaged product.
- Whether professional advice or licensed trade work is required.
If you tell us the particular purpose for which you need a product, we will take reasonable care when responding. General website information is not a substitute for advice from an appropriately qualified tradesperson about your specific installation site.
Safety glass must not be drilled, cut or otherwise altered after tempering.
4. Prices, GST and freight
Unless clearly stated otherwise, prices displayed to Australian customers are in Australian dollars and include GST.
Freight charges depend on the products ordered, destination, address type and delivery method. The applicable freight charge must be calculated or confirmed before your order is finalised.
If the website cannot provide freight for your destination, you must contact Aeros for a freight quotation. Do not complete payment on the assumption that delivery is included.
If a displayed price, freight charge or product description contains an obvious error, we may contact you before accepting the order to confirm the correct information. You may proceed on the corrected basis or cancel the affected order and receive a full refund of any amount already paid for it.
5. Placing and accepting orders
Submitting an order and receiving an automated acknowledgement do not by themselves mean Aeros has accepted the order.
Acceptance occurs when we confirm that the order has been accepted or dispatch the products, whichever occurs first.
We may decline an order before acceptance where:
- A product is unavailable.
- Payment cannot be authorised or verified.
- The freight service or delivery address cannot be confirmed.
- There is an obvious pricing or product-information error.
- We reasonably suspect fraud or unauthorised activity.
- Accepting the order would breach a law.
If we decline an order after receiving payment, we will refund the amount paid for the declined order.
6. Payment
You must pay the product price, applicable freight charges and any other amount clearly disclosed before placing the order.
Payment is subject to the conditions and security checks of the payment provider you select. We may delay processing until cleared payment or payment authorisation is received.
Any payment surcharge will be disclosed before payment and will not exceed the amount permitted by law.
7. Changes and cancellations before dispatch
Contact Aeros promptly if you need to change or cancel an order. A requested change or cancellation does not take effect until Aeros confirms it.
For a customer-requested cancellation before dispatch:
- There is no cancellation charge if Aeros has not commenced processing the order.
- A $45 cancellation charge applies if the order has been prepared and is ready for dispatch but is still awaiting collection by the freight carrier.
If the order has already been collected or dispatched, it cannot be treated as a cancellation before dispatch. Any approved return will instead be handled under the applicable returns provisions in these Terms.
The cancellation charge does not apply where Aeros cancels the order or where the customer is entitled to cancel or obtain another remedy under the Australian Consumer Law.
8. Delivery within Australia
We deliver shower cubicles and replacement parts throughout Australia, subject to available freight services and a confirmed freight charge.
Depending on the destination, delivery may be available to a residential address, a suitable business address or a freight-company depot for collection. Where door-to-door delivery is unavailable, delivery may need to be made to the nearest suitable freight depot.
Unless Aeros confirms otherwise in writing, shower-cubicle delivery is a kerbside delivery service performed by a single driver.
Kerbside delivery does not include:
- Taking products inside a building.
- Taking products upstairs.
- Taking products behind a gate.
- Moving products to another location within the property.
You are responsible for making suitable arrangements to move the products from the kerbside delivery point after delivery.
Trade and business delivery locations must have a suitable forklift available on site to unload shower cubicles and other palletised freight safely.
Orders are normally prepared for dispatch within 1–2 business days after payment has been authorised and verified. Delivery within Australia generally takes approximately 4–14 business days after processing.
These are estimates, not guaranteed delivery dates. Remote destinations, residential deliveries, weather, public holidays, carrier operations and access conditions may cause delays.
Products or parts may arrive in separate consignments. Tracking information will be provided when available from the freight company.
If we become aware of a significant delay or cannot supply within an agreed or reasonable time, we will contact you and provide the options required by law.
9. Delivery address, access and receipt
You must provide an accurate delivery name, address, postcode, telephone number and relevant access information.
You must tell us before dispatch about restricted access, unsealed roads, narrow streets, limited turning space, stairs, lifts, loading restrictions or any other conditions that may affect delivery.
A person authorised by you must be present to receive and sign for every delivery unless authority to leave has been approved before delivery. Shower cubicles are bulky freight and may arrive on two pallets.
Products will not be taken inside a building, upstairs, behind a gate or to another location within the property.
Products will not be left unattended unless Aeros or the freight carrier has provided prior authority to leave them in a safe and readily accessible location.
The driver retains discretion to refuse to leave a delivery if the driver considers the proposed location unsafe, unsuitable or not readily accessible.
If you request or accept authority to leave:
- No recipient signature will be obtained.
- Visible damage cannot be recorded on a signed delivery receipt.
- The absence of a signature or damage notation may affect the availability of transit-insurance coverage.
This does not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
Reasonable additional freight, storage, redelivery or depot charges may be payable where costs arise because delivery information was incorrect or incomplete, nobody was available when attendance was required, access restrictions were not disclosed, or suitable unloading facilities were not available at a trade or business address. Any applicable costs must be reasonably incurred and disclosed or explained.
10. Inspecting deliveries and transit damage
Please inspect all packages and components promptly and, where practical, before installation.
Aeros asks customers to report visible transit damage, missing packages or missing components within 14 days of receiving or collecting an order so we can investigate promptly with the freight company.
Before signing for delivery, inspect the external condition of the freight and packaging. Any visible loss or damage must be clearly recorded on the delivery receipt or electronic proof of delivery before you sign. Signing without recording visible damage may affect the availability of a transit-insurance claim.
If you discover damage:
- Stop unpacking or installing the affected component if continuing may cause further damage.
- Keep the component and its packaging.
- Photograph the packaging, freight label and affected component.
- Contact Aeros with your order details and photographs.
The 14-day reporting request helps us investigate transit claims. It does not remove or reduce any rights you may have under the Australian Consumer Law.
11. Check the order before arranging tradespeople
Before arranging or booking any tradesperson, you must unpack and inspect the product and confirm that:
- The correct product has been delivered.
- All required parts and components have been delivered.
- Nothing is missing, damaged or incorrect.
- Any required replacement parts have been received.
- The product is suitable and ready for installation.
Aeros does not compensate for tradesperson fees, call-out charges, waiting time, lost time or other additional costs incurred because a product is delayed, incomplete or damaged, or because replacement parts are required, where tradespeople were arranged before these checks were completed.
Nothing in this section excludes any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
12. Returns and change of mind
You are not automatically entitled to a refund or exchange because you changed your mind, ordered the wrong model or size, found the product elsewhere for less or no longer require the product.
Aeros may accept a change-of-mind return at its discretion if you contact us within 14 days of receipt and the product is unused, unopened, undamaged, in its original packaging and accompanied by proof of purchase.
For an approved change-of-mind return:
- You are responsible for return freight.
- You are responsible for the product until Aeros receives it.
- Original and return freight charges are not refundable.
- A 20% restocking fee may be deducted from the refund.
These change-of-mind conditions do not apply to a return or remedy required under the Australian Consumer Law. No restocking fee will be charged where Aeros is required to provide a remedy under the Australian Consumer Law.
Do not return a shower cubicle or other bulky product without first contacting Aeros and receiving return instructions.
13. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, the remedy will depend on the circumstances, the seriousness of the problem and whether it can be remedied within a reasonable time.
Aeros may assess the product before providing a remedy.
Where an affected product can be posted or easily returned, you may be asked to arrange its return. Aeros will reimburse reasonable return costs where required by law.
For a large, heavy, installed or otherwise difficult-to-return product, contact Aeros so an appropriate inspection, collection or other remedy can be arranged where required by law.
Proof of purchase may be requested. This may include an Aeros receipt, order confirmation, card statement or other reasonable evidence of purchase.
14. Aeros product warranty
In addition to your rights under the Australian Consumer Law, Aeros shower cubicles are currently supported by:
- A 5-year warranty on tapware.
- A 3-year warranty on all other parts, including bases, panels, frames and glass.
The complete warranty conditions, claim procedure and applicable exclusions are provided on the Aeros Registration and Warranty page. Please retain proof of purchase.
Any Aeros warranty is in addition to—and does not replace or limit—your rights and remedies under the Australian Consumer Law. Consumer-guarantee rights may continue beyond a stated warranty period where required by law.
15. Installation and use
Products must be assembled, installed, connected, maintained and used in accordance with the supplied instructions, applicable laws and Australian requirements, and the requirements of qualified or licensed trades where applicable.
Before installation, check that the delivered model and components match the order and are suitable for the site.
Do not install a component that appears damaged, incorrect or unsafe. Contact Aeros before proceeding.
Aeros is not responsible for loss caused solely by installation, alteration, misuse, neglect or maintenance contrary to the supplied instructions or applicable requirements.
This does not limit Aeros’s responsibility for a product defect, incorrect information supplied by Aeros, or any right or remedy that cannot lawfully be excluded.
16. Limitation of liability
To the maximum extent permitted by law, Aeros is not liable for indirect or consequential loss that was not reasonably foreseeable or for loss caused by your failure to follow reasonable product, installation, safety, delivery or care instructions.
Nothing in these Terms excludes, restricts or modifies the Australian Consumer Law, any other right or remedy that cannot lawfully be excluded, liability for personal injury or property damage caused by Aeros’s negligence where that liability cannot lawfully be limited, or liability arising from fraud or wilful misconduct.
17. Privacy
We handle personal information in accordance with our Privacy Policy.
We may provide information reasonably required to payment providers, freight companies and service providers to process payments, deliver orders, prevent fraud and provide customer support.
18. International orders
Orders for delivery outside Australia are quotation-only and cannot be completed under the standard Australian website checkout terms.
Please contact Aeros for product availability, pricing, freight and the conditions applying to an international order.
19. Website availability and intellectual property
We may update, suspend or withdraw website features where reasonably necessary.
This does not affect an order we have already accepted unless a change is required by law or is necessary because of an event outside our reasonable control. In that situation, we will contact you about the available options.
Website content, branding, photographs, graphics and product information owned by Aeros are protected by intellectual-property laws.
You may use the website for personal or internal business purchasing purposes. You must not reproduce or commercially exploit Aeros content without permission, except as permitted by law.
20. Changes to these Terms
We may update these Terms from time to time.
The Terms displayed and accepted when you place an order will apply to that order unless we and you agree otherwise or a change is required by law.
21. Severability
If any provision of these Terms is unlawful, void or unenforceable, it will be read down to the extent necessary or severed. The remaining provisions will continue to operate.
22. Governing law
These Terms are governed by the laws of Victoria, Australia.
The parties submit to the courts and tribunals that have jurisdiction under applicable law.
This clause does not prevent a consumer from exercising any right available under applicable consumer law.
23. Trade and business customers
Unless Aeros and a trade or business customer agree to separate written trading terms, these Terms also apply to orders placed by trade and business customers.
Trade and business delivery locations must have a suitable forklift available on site for unloading palletised freight.
Nothing in these Terms excludes, restricts or modifies any protection applying to a small-business contract or any other right or remedy that cannot lawfully be excluded.
24. Contact Aeros
For questions about an order, delivery, return, warranty claim or these Terms, contact:
Aeros Pty Ltd
27 Trade Place
Coburg North VIC 3058
Telephone: (03) 9384 6776
Email: inquiry@aeros-showers.com.au
Customer Service: https://aeros-showers.com/customer-service/