When an order has been received and confirmed, it will be inspected packed and booked with the freight company within 48 hours.

See the refund and exchange policy

Refunds and exchanges

Majority of items are sent with National freight companies, an online tracking link will be sent by email.

In the case the shipping provider does not have online tracking, a consignment number will be provided with contact details of the forwarder.

There are multiple ways of getting in contact, contact the office by phone during business hours, fill in the form on this page or use the online chat for 7 days a week support

Contact us immediately, once the item has arrived and it’s out for delivery, a redelivery charge will be required to the new address

Yes, we ship to anywhere in the world.

Local taxes and charges must be paid by the receiver, contact us for freight charges.

Spare parts are delivered using Australia post postal service.

Showers arrive on two pallets, receivers are required to assist drivers to unload and sign for deliveries.

In the instance drivers cannot make the delivery to your address, pick up will be required from the nearest depot.