Thank you for shopping with Aeros. This Shipping Policy explains how we prepare, deliver and support orders for shower cubicles and replacement parts.
1. Order confirmation and processing
After you place an order, a confirmation will be sent to the email address supplied during checkout. Please keep this confirmation as proof of purchase.
Orders are normally prepared for dispatch within 1–2 business days after payment has been authorised and verified. If an unexpected delay affects your order, Aeros will contact you.
2. Delivery within Australia
Aeros delivers shower cubicles and replacement parts throughout Australia. Available delivery options and timing depend on the destination, address type and freight services available.
Depending on your location, delivery may be available to:
a residential address;
a suitable business address; or
a freight-company depot for collection.
Residential delivery generally takes longer than delivery to a business address or freight depot. Aeros can help confirm the available options for your destination.
3. Estimated delivery time within Australia
Delivery within Australia generally takes approximately 4–14 business days after processing, depending on the destination and delivery method. Remote destinations and residential deliveries may take longer.
Delivery timeframes are estimates only. Carrier operations, weather, public holidays, destination accessibility and other circumstances outside Aeros’s control may affect delivery. Products or replacement parts may sometimes arrive in separate shipments.
4. Freight charges
Freight charges depend on the products ordered, destination and delivery method. The applicable freight cost will be calculated or confirmed before the order is finalised. Please contact Aeros if you need assistance with delivery options for your location.
5. International delivery
Aeros can arrange international delivery to the nearest suitable seaport available for the customer’s destination, subject to freight availability and a confirmed quotation.
International orders are supplied on an FOB (Free on Board) basis. The receiver is responsible for customs clearance, import formalities, local taxes, duties, port and clearance charges, and transportation from the destination seaport to the final delivery address.
Aeros freight charges do not include these destination-country costs. International delivery timeframes vary by destination, sailing schedule, port availability and customs processing and will be advised or estimated with the quotation.
6. Tracking
Tracking information will be provided when it is available from the freight company. Some delivery arrangements may use different tracking or customer-notification processes.
7. Inspecting your delivery and reporting transit damage
Please inspect all packages and components within 14 days of receiving or collecting your order.
If you discover transit damage:
Stop unpacking or installing the affected component if continuing could cause additional damage.
Keep the damaged component and its packaging.
Take clear photographs of the external packaging, freight label and damaged component.
Contact Aeros within 14 days of receiving or collecting the order.
Provide your order details, a description of the damage and the photographs.
Aeros will review the information and confirm which components require replacement. Replacement parts will be sent as soon as the transit damage and required components have been confirmed.
8. Missing deliveries
If tracking shows that an order has been delivered but you cannot locate it, please check the delivery address, reception or loading area, nearby safe locations and with other occupants where appropriate. If the order is still missing, contact Aeros so we can help investigate with the freight company.
9. Incorrect delivery information
Please check that the delivery name, address, postcode, contact number and access information supplied with your order are correct. Incorrect or incomplete information may delay delivery and may result in additional freight charges.
